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IT Helpdesk Support

Role:

IT Helpdesk Support is required to join a leading global organisation. This is a fantastic opportunity to join an organisation with enterprise technology and career progression. 

As an IT Helpdesk Support you will be required to provide first class customer service across the business, you will be providing support to employees across the organisation's EMEA offices. You will have the opportunity to work on the best of technology and develop your skills, with on the job training and IT training courses provided. 

 

Required skills:

-Excellent customer service skills required

-At least 2 years' experience providing 1st or 2nd line IT support

-Positive attitude and willingness to learn

-Excellent knowledge of Windows 7 and 10 – with experience of configuring and repairing PC’s & Laptops, hardware and software

-Knowledge of Microsoft Active Directory and Office 365

-A good knowledge of Windows applications with strong Microsoft Office skills

-Good communication skills, with a professional telephone manner.

-A general understanding of networks – TCP/IP, switches and broadband routers

-A general understanding of communications (VPN / broadband / RAS)

-Experience of CRM/ERP systems (desirable)

 

Responsibilities Include:

-1st & 2nd line local and remote technical support 

-Monitoring and administering the helpdesk ticket system 

-Configuration and installation of PC's and laptops

-Creating and managing user accounts 

-Undertaking of small to medium sized IT projects, and assisting with larger initiatives

 

Application can be made using this link.

 

Independent Sales Agent, Spain & Portugal

 

Responsibilities:

-Thorough understanding of geographical territory so as to provide an accurate opportunity analysis for Tensar sales within the territory, including market segment awareness.

-Communicate the benefits of Tensar products and solutions to existing and potential customers/influencers so as to grow the market knowledge of Tensar services.

-Work closely with all members of the Tensar sales team so as to provide the Tensar service offering to own customer base but also influence project sales in other territories.

-Provide technical communication forums for customer base through Workshops, seminars, case studies, technical papers, literature, press articles, referrals etc. Objective is to differentiate our offering from that of our competitors

-Organise sales team support for territory through all stages of projects, and customer requirements by utilising all resources such as Key Account Managers, Design, Customer Services, Marketing, Finance etc. so as to provide customers with all levels of support and to maintain excellent sales relationships.

-Utilise all sales tools offered by the Company so as to best manage opportunities and time within territory.

-Provide regular input to the Gateway NPI process by using routine contacts with customers and specifiers to actively seek out and identify problems, unmet needs and unarticulated needs that may generate ideas or directions for new product development

 

Education/Qualifications:

-Degree standard or similar in Civil Engineering or equivalent.

-Sound understanding of Contract law to ensure that the Company’s position is protected.

-Several years experience in Civil Engineering design and Construction with particular emphasis on geotechnical engineering at similar level to main contacts   [Consultants, Project Engineers etc.]

-Ability to communicate effectively and to establish good working relationships within company and external customers.

-Extensive knowledge of geosynthetic market place.

-Proven technical competence.

-The ability to develop solutions to construction problems using internal/external experiences.

-Good motivational/communication of strategy skills.

-Self-Motivated.

-To be aware of the safety aspects and responsibilities of site work.

-Willingness to strive for self teaching with regards to market technology.

-Adequate computer literacy so as to use E-mail, Word, Excel, PowerPoint, CRM systems etc

 

Success Characteristics:

-Responsible for achievement of agreed yearly budget on geographical territory. Geographical territory defined by agreed Counties.

-Responsibility to achieve agreed product specific budgets within financial year, profitably.

-To promote the Tensar solution and product offering through Workshops in defined territory – 2 per year.

-To promote the Tensar solution and product offering through Lunchtime presentations in defined territory – 24 per year.

-Knowledge of existing customer base within defined territory – number of Consulting Engineer groups, number Contractors and Projects and understanding of potential customer base.

-Contact of complete customer base within financial year, strategy to be developed using potential of customer  ie. Personal visit, phone call, mail, telemarketing etc.

 

Application can be made using this link.

 

Financial Accountant, UK

 

Job Purpose:

As financial accountant you will work along side the Financial controller and be involved in the preparation of statutory accounts, monthly reporting of the foreign subsidiaries into our consolidations package whilst ensuring inter-company transactions balance. This will include regular communication with global partner and with all levels and departments of the business internally.

 

Responsibilities:

-Preparation of the UK GAAP Statutory Financial Statements including the main trading companies TIL, TML, TTL. Along with Roll forwards of the Non-trading 13 dormant companies. Knowledge of the conversion of management accounts from US GAAP to FRS 102 would be advantageous.

-Full responsibility for the compilation and coordination of TR Holdings Ltd (Cyprus) Financial Statements under IFRS Reporting, liaising with Cypriot Accountant and Audit. Calculation and analysis for corporate tax submission

-Month End Management Reporting – Overseas entities and head office Companies accounting, including Spain, France, Czech, Russia, Luxembourg, liaising with the bookkeeper in each country, accrual journals for recharges and foreign exchange etc., Ensure inter companies balance, and all Management Accounts information is loaded into the Group Consolidation system (Longview).

-Intercompany monthly reconciliations for the Eastern Hemisphere.

-Supplementary Audit Packs - Analysis of the data required to complete the footnotes for the Tensar corporation Consolidated Financial Statements (US). Which includes analysis of capitalized software, Intangibles and Operating / Capital leases. Facilitating the co-ordination of all EH entities.

-Compilation of the data required to populate the 5471 US Tax Returns for EH entities.

-Fixed asset management - Custodian of the Fixed Asset Registers for the UK entities, including the revalued assets post acquisition. Asset appraisal including DCF modelling and R.O.C.I evaluation.

-Preparation and execution of Fixed Asset Additions and Disposals through the Sage Fixed Asset module. AFE approval process, Month end CIP reconciliations, Depreciation budget.

-Responsibility for the collation of lease agreements for the UK companies, including analysis for audit and tax purposes.

-Assistance as necessary in collation of the annual budget and monthly forecasting, including operating expense, depreciation and capital spend.

-General monthly administrative support, control and analysis for expenditure of legal, pensions and other professional fees. Along with monitoring against budget.

 

Other Ad hoc:

-UK Tax Computation analysis & support

-Year-end Sage rollover for UK and support for Germany, UAE and Neth

-Review of small foreign entities Statutory accounts Spain, France, Czech, Russia

-National Statistics – Annual PRODCOM, Price Indices, Construction in progress, Business survey

-VAT- cover for the preparation of the monthly VAT return including ensuring controls over VAT on pensions, restricted VAT, Duty.

-Other day to day analysis as prescribed by the Director of Finance for Eastern Hemisphere

-Education/Qualifications/Skills/Abilities:

-“A” levels or equivalent

 

Professional accounting qualification:

-CIMA/ACCA/ACA or similar or part qualified

-Previous experience in a similar role including international exposure in commensurate with accounting and reporting in various foreign currencies. Handling currency transnationals and foreign book keeping

-High level of interpersonal skills to enable integration across all levels within the organization and external advisors

 

Success Characteristics:

-Self-motivated

-Practical approach to problem solving

-Team Player

-Challenges, whilst accepts constructive feedback

-International Exposure

-Knowledge of US GAAP

-Strong Excel skills

-Proficiency in ERP systems e.g. Sage L 500; also, implementation would be useful

-Experience of Consolidation packages ideally Longview, or MS Dynamics would be advantageous

-A second foreign European language would be beneficial

 

Experience within a manufacturing environment:

-This position is located in Blackburn. Pay is commensurate with skill set and experience. Tensar International Limited is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

 

Application can be made using this link.

 

Pavement Design Engineer, UK

 

Job Purpose:

-The principal function of this position is to undertake elements of highway design on projects using Tensars software and to assist the Tensar Area Civil Engineers with overall delivery of projects using the designed solutoin.

 

-The Pavement Design Engineer is also part of a larger sales team and is responsible for working closely and assisting colleagues so as to maximise potential sales opportunities in the UK.

-In this role you will be required to manage the day to day coordination and review of design documentation for large, medium and small projects. You will manage the design workflow, which will include compiling relevant reporting, managing a large amount of stakeholders to whom you will have to act as the main point of contact and be able to provide direction and guidance as well as explaining the concept and the nature of the Tensar design. In this role you will lead with specification selling and be able to help the sales team defend specification designs.

 

-Working alongside Tensars Design Manager and Highways Manager to promote schemes through a value engineering management process.

 

-This is a part technical and a part commercial role and would suit someone wanting to have both qualities working for a global leader in Geosynthetics.

 

Minimum Requirements:

The successful candidate will be able to demonstrate an understanding of the industry with demonstrable experience in the technical support of projects and be conversant with the current UK design and technical standards that apply. Knowledge of AASHTO Pavement Design methods is a distinct advantage. We are looking for an ambitious team player with strong development skills who wishes to assist in the development of innovative, cost effective and buildable solutions in an environment that is collaborative, stimulating and demanding.

 

Responsibilities:

-Preparation of specifications and development of designs for pavement optimisation of the full pavement for both client organisations and contractors

-Work independently and proactively on all aspects of pavement design, at all stages from concept and feasibility through to detailed design and contract awarded.

-Prepare technical and commercial documents, maintain CRM, including reports, programmes and other documents to monitor, control and report progress of the design[s]

-Report to the local Highways Team Leader and Sales Manager and liaise on a regular basis with other internal teams, clients and external contacts the progress of designs completed

-Able to author competent technical reports and designs of acceptable technical and presentational quality.

-Increase knowledge, and uses, of Tensars capabilities and solutions outside and into other business units if required.

-Ability to market technical capability internally as well as externally to major clients within Tensar CRM.

 

Education/Qualifications/Skills/Abilities:

-A qualified Civil Engineer with a relevant civil engineering degree, either chartered or heading towards CEng status; you will should demonstrate recent and relevant experience in working with the design of roads and highways. Strong communication skills, both written and verbal, as well as strong computer skills are essential.

-CAD experience in a consulting environment is desirable

-Must be able to communicate effectively with colleagues and clients using the telephone and email.

-Must be fully proficient in the use of pavement design software

-Must have experience with best value and value engineeried solutions

-Strong communication skills both written and verbal

-Ability to work well as part of a close-knit design & sales team

-Familiarity with Microsoft CRM Dynamics would be advantageous
 Familiarity with ground investigation, geotechnical studies, and design of geotechnical works for road schemes that could include slopes, foundations, retaining structures, strengthened earthworks, track bed and road pavement would also be an advantage

-Knowledge and experience of relevant Eurocodes and UK standards and specifications, as well as those of Network Rail and Highways England.

 

Mandatory Requirements:

-A team player

-A degree in Civil Engineering from an institute of repute or/and university.

-Minimum 3 years of experience in design of Highways.

-Working experience to DMRB/ AASHTO

-Good written and verbal English language communication skills.

-Ability to work effectively with colleagues, seniors, team members and clients.

-Experience of technical leadership for major highway projects at feasibility and detailed design stages.

-Ability to fully understand, explain, present, and solve complex technical problems for technical and non-technical audiences.

-Working knowledge of pavement design

-Proven experience in road design, horizontal & vertical geometry, road alignment, pavement build-up, setting out, cross sections, long sections, ground modelling, excavation level, formation level, finished level, cut/ fill, earthwork, contours

-Valid UK driving license. Willing to travel to construction sites and client offices within the UK and to occasionally undertake short assignments into Ireland.

 

This position is Field Based. Pay is commensurate with skill set and experience. Tensar International Limited is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

 

Application can be made using this link.